FAQ

You've got questions. We've got answers.

What are the guidelines for shipping?

Information regarding shipping can be found in the drayage section of the Meeting Planner Guide (available for download below).

Download MCC Meeting Planner's Guide >>>

What is the deadline for advance rates?

To receive the advance rates, orders and payment must be received a minimum of 15 days before the first show day.

Can I phone in my order?

Unfortunately, no. We need to have an authorized signature for all orders. Also, to ensure credit card security we cannot accept credit card information over the phone.

Can I pay with a purchase order?

Yes you can. We require the original copy. Please send your purchase order to:

Minneapolis Convention Center, Exhibitor Services
1301 2nd Ave South, Minneapolis, MN 55403

Do you have WI-FI?

Yes! Wi-Fi is available throughout all public areas of the building. Wi-Fi that is required in the auditorium, ballroom, meeting rooms, and exhibit halls needs to be arranged through Smart City.

Do I automatically get a confirmation of my order when received?

If you order your services online, you will automatically receive an email confirmation. If you order services through the mail, we do not send confirmations unless you request it.

If I send in a floor plan will electric be placed where indicated?

Yes. This will require labor, please include labor in your order.

If I order electrical service can this be brought to various locations within my booth?

You may do so with the use of UL approved power strips, cube taps or extension cords.

Do I have to purchase electrical accessories from you?

No, you may bring your own as long as they are UL approved.

Can I order a regular telephone line for my credit card machine?

Please contact Smart City to arrange for a telephone line.

What if I have to cancel my exhibitor service?

Refunds are computed as follows:

  • After installation - NO REFUND
  • Before installation, but 6 days or less prior to the first scheduled move-in day - 80% REFUND
  • Before installation and more than 6 days prior to first scheduled move-in day - FULL REFUND